How to contact us
Support is by email at support@codcheat.net. Include your order ID, license type (monthly or lifetime), Windows version, and a short note about the issue.
We review requests daily. Delivery, activation, and post-patch loader issues are the fastest to resolve when you include your receipt details.
- Order ID from your receipt
- Windows 10 / 11 version
- Steps you already tried
Before you email
Check FAQ and Status first — many setup questions are already answered. Read the refund policy if your question is about billing.
After a Ricochet patch, wait for a Status note before you assume the loader is broken.